Dell Online - Premier
Dell, a major computer manufacturer, wanted to enhance the customer experience for their largest business customers. Dell wanted customers to come to one place to find their account contacts, list the different computer configurations their organization could buy, track their purchase history, get customer support, and see asset management information.
Cobb Systems designed the pilot version of Premier Dell.com in 1997 as a dynamic web site for Dell's biggest customers to meet these needs. The pilot was so successful, the project was expanded to include more and more customer accounts. Today over 35,000 customers use the Premier Dell.com web site for all their interaction with Dell. Over the years, CIS employees have led the project and done development work on the system as it has gone through new versions for scalability, internationalization, and technical upgrades.
This project has been a huge success and has helped Dell become the number one computer manufacturer in terms of market share. Dell currently has 35,000 customers that use this system, and those customers' purchases account for a significant portion of Dell's total revenue.